Shipping policy

Thank you for shopping with Paws on Main. We are committed to delivering your order in a timely and reliable manner. Please review our shipping policy below.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification once your order has shipped.

During high-volume periods or holidays, processing times may be slightly longer.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

Standard Shipping: 5–10 business days
Express Shipping (if available): 2–5 business days

Delivery times may vary depending on your location and carrier delays.

Shipping Locations

We currently ship to:

United States

If you are located outside our shipping area, please contact us before placing an order.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.
Please allow up to 24 hours for tracking information to update.

Shipping Delays

We are not responsible for shipping delays caused by:

Weather conditions
Carrier issues
Incorrect or incomplete shipping addresses

If your order is delayed, we will do our best to assist you.

Incorrect Address

Please ensure your shipping address is correct at checkout.
We are not responsible for orders delivered to incorrect addresses provided by the customer.

Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery with:

Your order number
Photos (if applicable)

We will work with the carrier to resolve the issue as quickly as possible.

Contact Us

If you have any shipping questions, please get in touch with us at:

Support@pawsonmain.net