Refund policy

Paws on Main Return & Refund Policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at support@pawsonmain.net.
Returns must be sent to the following address:

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

For any return-related questions, you can always contact us at support@pawsonmain.net.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect. We will evaluate the issue and make it right as quickly as possible.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalized products

  • Personal care items (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

Please contact us if you have questions or concerns about a specific item.

Sale items and gift cards are non-returnable.

Exchanges

The fastest way to get the item you want is to return the original item. Once your return is accepted, you may place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Returned items must be in the same condition as received—unworn or unused, with tags, in original packaging, and accompanied by proof of purchase.

Refunds

We will notify you once we receive and inspect your return and inform you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@pawsonmain.net.